Customer service is not dead
I bought a dehydrator a while back from eBay. The seller was a lovely lady in Staffordshire, James went and collected it whilst he was over that way. It was bought by her brand new in October.
I’ve used it several times, made apples rings and beef jerky and dried bananas (which are actually quite chewy and very yummy). Yesterday I put a batch of apple rings into it for the weekend - and this morning found they’d hardly dried at all. The fan was working, but there wasn’t any heat. O calamity, o woe. Soggy apple rings and still squidgy bananas.
Reading the manual, it says it has a 12 YEAR guarantee. But that’s in the US where they are made. I can only try, I thought, and rang UK Juicers Ltd who sold it originally. Talk about customer service - the nice man at the end found the original invoice for Mrs H-S, asked me when I’d bought it (about a month ago) and said right, they’d better have a look at it and he’d sending me post-paid return labels in the mail tonight, and I was to package it up and give UPS a ring to collect it.
Glad there was no one around as I must have looked pretty stupid sat here with my mouth hanging open. I guess I was all emotionally geared up for a battle - no idea why I was taking that point of view (might have something to do with the builders….) but his cheerful “yes, sure, we’ll see what we can do as you’ve only had it a month”just kind of threw me. In a good way. I’m not complaining!
So fingers crossed they can fix it for me, as the last lot of dried apple rings were divine.
Off to do my ironing now - we’re away in the van to Gaydon for a Land Rover show this weekend. First one of the season. Spring has truly arrived.







